Customer Service Survey


We want your feedback. In our ongoing effort to provide quality customer service, we'd like to ask your cooperation in a satisfaction study that we are undertaking. If you have recently had your vehicle serviced at Freedom Automotive, please complete and submit the form below describing your recent experience at Freedom Automotive. All completed surveys are entered into a monthly drawing for a $50 gift certificate to local restaurant. Thank you for your participation.

Salutation:
Name:
Email:
Date of Service: Month: Day:
How would you rate the quality and value of the services or repairs completed? Excellent Average Fair Poor
How would you rate the Communication of the service and repairs needed? Excellent Average Fair Poor
Were our staff members courteous,efficient,and knowledgeable? Yes No
Do you feel that you have full understanding of the service, and repairs needed? Yes No
Please provide additional comments with name and/or Repair Order number:
How would you rate your interaction with your service advisor? Excellent Average Fair Poor
Please provide us with your views reguarding our quality and workmanship:
Do you feel that you received value for your services? Yes No
How did you first learn about Freedom Automotive?
  • Friend
  • Mail
  • Internet
  • Business Referral
  • Radio/TV
  • Yellow Pages
  • Coupon Book
  • Newspaper
  • Location
Did you know that Freedom Automotive provides both full service mechanical and collision repairs? Yes No
Would you like to be notified by telephone for future services/repairs from your service consultant? Yes No
Did you know Freedom Automotive is a Family owned and operated repair facility since 1986? Yes No
 

Thank you for taking the time to help us improve the services Freedom Automotive offers!

We look forward to serving you again soon!
 
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