What Our Customers Say...

I am not sure who to write, but I figured that the Corporate Office was the appropriate location to send my e-mail to. I am also copying Mr. Miller in Stafford.

I received my Freedom Automotive News last week. I really enjoyed it! I feel it adds a personal touch and I am very pleased that I was added to the mailing list. I also keep the calendar you sent me on the side of my computer.

My husband and I have been to your facility in Stafford twice and both times were very pleased. The customer service was outstanding and our cars ran fantastically afterward.

I feel that your company goes the extra mile and I would like to commend your efforts!! That is something that is so rare these days. I feel like I am important to Freedom Automotive. Thanks for making me feel that way.

Sincerely yours,
Chris and Karl K

I want to thank you and your staff for all of the professional service you performed on my 2000 Ford Contour the past few weeks. My vehicle never ran better and I am confident of the services that your staff performed. Thanks for the confidence and the great customer service. Your establishment is truly top notch!

A Customer For Life!
Steve B., Feb. 2nd, 2007

Thanks A Million!...And Then Some!

Thanx so much for the wonderful work you did on the Van & your patience with all the messed up insurance people!

You didn't have to come through like you did for us...and we really appreciate you & your workers!

Sincerely,
Smilie Face Van Owners
The Sanders Family

Thnaks so-o-o much for helping me with may car.
It feelIt feels so great to drive it and not worry I won't make it to work.

Shelli

I am writing to thank you for the superb job you and your people did recently to repair the collision damage to my 2001 BMW 330i. In particular, I would like to acknowledge the effort you took to satisfy the concerns that I had after I received the car back from the initial period that it was in your shop.

As you know, I was very concerned about the damage to my car. Although the "fender bender" damage was not extensive, the car is relatively new, and I was torn between having the body repair work done by you (based on prior good experience) versus at Momentum BMW (no prior personal experience). After the initial period where you did a very good job of fixing the physical damage, I noticed a number of small flaws in the paintwork and couldn't help thinking that I should have taken the car to the dealership. I was nervous about having to argue with you about these small flaws, but I needn't have been, as you quickly acknowledged the issues and rectified them. Having inspected the fmal product in great detail, I can confidently state that the refinish is spotless and the car has been restored to the condition it was in prior to the accident.

To conclude, I am very pleased with your work and will be very happy to provide a reference to anyone who has questions on your body shop's abilities, including results with premium automobiles.

Yours very truly,
Ram G, Ph.D

I only had an oil change and rotation today, but I am so impressed with your company. The price was awesome, and your service manager is great!

I had a question about an 02 sensor on another car, and in a minute she had a video playing for me on that tablet PC. I also really liked the tests you guys ran for me without charge. I'm very happy to find you guys. I listen to the show, but I never realized your shop was the one from the radio.

Sincerely,
Kevin L

I am writing to let you know that I appreciate Freedom Automotive for its great service. You will, I'm sure, recall that Freedom put a new motor in my car, a 1996 Toyota Avalon. We thought the problems were resolved; but every few days the engine light would come on, and I would have to bring my car back. After you were aware of the situation, you stepped in and replaced my catalytic converter at no charge to me.

I want you to know how I appreciate that. By that point, I had become quite frustrated. In fact, I was having to defend the workmanship at Freedom to my coworkers, who were questioning why I continued to take my car to Freedom. Then, you stepped in and resolved the problem, at no cost to me. My friends and coworkers were able to see why I defended Freedom and my choice to continue to take my car to you.

I, also, want to commend Luis for his courteous demeanor and attention to customers. He has always been professional, even at those times that I was most frustrated. Please convey my appreciation to him.

I will continue to choose Freedom Automotive and recommend it to others. Freedom exemplifies quality work and attention to customers.

Thank you again.
Sincerely, Janelle J